Information about this Privacy Policy
The purpose of this privacy policy is to explain when, why and how we process information relating to you (“personal data”). It also contains important information about your legal rights. This privacy policy is not intended to override any terms of any contract you have entered into with us or any rights you may have under data protection laws.
Click on a topic in the list below to learn more about each topic by following the various links. We have highlighted sections of the policy to make it easier for you to navigate to the information that is most relevant to you.
Due to the increasing digitalization of our everyday lives, privacy should be a particularly important issue not only for online casino players, but also for all Internet users. In recent years, there have been several hacker attacks on leading online companies such as Sony and Ebay, where thousands of customer data were stolen.
As a result, it has become extremely clear that Internet has long ceased to be a protected environment and we need to be constantly careful about where and what personal information we share. However, in order to get free access to gambling on the Internet, the input of such data is also requested by online casino operators. Why they need our personal information, what it is used for and how it is protected, you can read in the rest of this article.
What information do online casinos collect?
Whenever you open your own player account at a casino on the Internet, you will be asked for your name, email address, mailing address, phone number and date of birth during the registration process. However, if you want to participate in real-money gambling, you will need to make a deposit. In this case, you will need to enter additional information such as debit or credit card details. In addition, online gambling providers also collect other information such as how you arrived at the respective casino site, how much time you spent there or what games you played.
Why do online gambling providers require such data from us?
The data must be collected by the casinos for security and regulatory reasons. As already mentioned, every new customer is asked not only for their name but also for their date of birth during account creation at an online casino. The reason for this is the applicable gambling law, which prohibits minors from participating in games of chance. In order to block access to casino sites for minors, gambling operators on the Internet are obliged to always perform the so-called age verification.
For this purpose, your registration data must be entered correctly, as casino operators often require additional documents such as a copy of your ID for player identification. Real money players must of course also enter their bank details. Only then would deposit and withdrawal transactions be possible in the respective casino.
How is this information collected?
Personal information such as your name, email address and date of birth is collected when you complete your registration process, participate in various surveys, or use the Customer Services. Information that only concerns your visitor behavior is collected with the help of so-called cookies. This term refers to a small text file on your computer that stores information about the websites you visit. Reputable online casinos inform their customers about the use of cookies and require their consent. All cookies can be found and deleted later via the browser.
What do online casinos use your information for?
Personal information is used by casinos only for identification and communication with the player. Bank details are, of course, needed for processing payment transactions between casino operators and customers. The information that is collected by the gambling providers only in terms of visitor behavior ends up in an anonymous database and is only used to improve your stay at the respective online casino.
For example, settings such as preferred language, currency and games are automatically adjusted. Casino visitors can choose to allow or reject the cookies themselves. However, gambling providers reserve the right to restrict your access to the casino site if you have not accepted the cookies.
How is our personal information protected by online casinos?
The online casinos use the latest security techniques to protect the confidential data. Trusted online casinos use the latest SSL encryption techniques to ensure the security of data transmission. You can even find out for yourself whether the casino you have chosen uses such security techniques. To do this, you just need to take a closer look at the URL of the specific casino page and find out whether it shows “https” instead of “http”.
The https protocol is used to encrypt and authenticate the communication between the web browser and the casino server. Either 128-bit key algorithms or 256-bit key algorithms are used for this purpose. The encryption for secure data transmissions over the Internet is often certified in the reputable online casinos by various companies such as VeriSign.
Who has access to my personal information?
As a rule, only authorized employees of the particular online casino may freely access your personal information. Without your explicit consent, casino operators can in no case share your data with non-employees. Reputable online casinos do not offer personal information for sale to third parties.
However, as a user of a casino site, you automatically agree to their terms and conditions. Therefore, you always need to be aware of what the terms and conditions and privacy policy of that site say. Of course, they must be visible on the casino’s official website and written in an easily understandable way.
Can I additionally protect my login and bank details?
While reputable online casinos use reliable SSL encryption from famous companies like Truste or Thawte, the examples given above with the hacker attacks from the near past serve as a reminder that your sensitive information on the Internet can never be 100% protected again. Although all gambling providers use various security techniques to offer you a trustworthy gaming environment, you can also take a few measures and protect your data additionally. Since security is closely related to your password, you should never share your password with third parties.
To create a secure password, you should always use a combination of letters and numbers. Furthermore, you do not need to save it in the browser under any circumstances. Another way to protect your identity in Google Chrome or Firefox is to use the incognito or private mode while browsing. This way, neither cookies nor web page histories or form data will be saved on your computer.
Can I delete my personal data in the respective online casino?
Every casino player has the right to find out what data an online casino has stored about him. In most casinos, one has the possibility to constantly correct and update the personal information about the player account. In addition, as a user, you may revoke the processing and use of your personal information on the part of the casino at any time according to § 34 of the Federal Data Protection Act. If you have any questions, you can always contact a casino employee and get more information about it.